Shipping policy

Shipping & Returns Policy

Australian Domestic Shipping



We offer complimentary standard shipping via Australia Post on all orders over $100.

You will receive a tracking number via email when your order has been fulfilled. Please refer to our shipping methods for all orders under our shipping threshold:

• Standard Shipping $7.50 AUD (3-9 Business Days)

If you order before 11am (AEST) on a weekday (Mon-Fri) your parcel will be dispatched to you on the same business day.

Please note: Australia Post is experiencing major delays across their network, we do apologise for any inconvenience.  Please check the following link for real time updates: https://auspost.com.au/service-updates/current-covid-19-impacts            

International Shipping



You will receive a tracking number via email when your order has been fulfilled.

Please refer to our shipping methods for all orders under our shipping threshold:

• Standard Shipping $15.00 AUD (3-9 Business Days)

 

30 Day Return & Refund Policy

Incorrect or Faulty Products


If you have received incorrect, damaged or faulty items, please provide details (including photos) within 30 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.

 

Missing Items


We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.

Please contact our Support Team so we can organise replacements for missing products.
Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.

Other Issues



If you encounter any other issue with or reaction to our product, please provide details, and we will respond to you.

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How to Return Products



If you need to return products in accordance with this Policy, please contact our support Team to find out how to send damaged products back to our nearest warehouse.

Please always include your order confirmation number in the subject line as well as pictures of the products you wish to return.

Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.